EXHIBIT 5-A

Security and Safety Training Outline

 

 

 

Session One 9:00 AM-1200 Noon

 

  1. Personal Power
    1. Image
    2. Communication

 

  1. Area Management
    1. Visitor tracking
    2. Threats
    3. Con-artists
    4. Deliveries

 

  1. Visitors
    1. Sensing a security problem
    2. Handling anger
    3. Controlling theft

 

  1. Personal security
    1. After hours security
    2. Personal awareness

 

  1. Workplace Violence
    1. Common characteristics of the violent individual
    2. Preventing incidents
    3. Using body language to control situations
    4. Taking action

 

  1. High Stress Situations
    1. Corporate crisis
    2. Design and implementation of a plan.

 

  1. Real life

            a. Your problems

Session Two 1:00PM-4:00PM

 

1.        Customer Expectations

a.      How do we determine

b.      Analyzing past problem incidences

 

2.        Communications

a.      Listening

b.      Body language

 

3.        Problem Solving

a.      Problem statement

b.      Deciding on solutions

 

4.        Personality types

a.      What are they and how do we communicate with them

          

5.          Personal security

a.      Dangerous situations

b.      Personal awareness

c.      Handling anger…theirs and ours

d.      Knowing when to leave a dangerous situation

e.      Recognizing violence prone individuals

 

6.        Dealing with difficult customers

a.      Know it alls

b.      Complainers

c.      Hot heads

d.      VIPs

 

7.        Real life

                  a. Your problems

 

 

In the real life section we will tackle every day problems and situations that the participants deal with.

 

 

 

 

 

 

 

 

 

 

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