PERFORMANCE
MEASURES SUMMARY
GENEREAL
MANAGERS DIVISION
|
Program Category |
Performance Measure |
Measurement
Intent |
FY 2003-04 Performance |
FY 2004-05 Performance
* |
FY 2005-06 Target |
|
Information Technology |
Technical Support |
Ensure effective support of computer hardware and software within four hours of requests during working hours |
N/A |
90% |
100% |
|
Information Technology |
Security and High Availability |
Maintain secure and reliable electronic environments at all times |
N/A |
100% |
100% |
|
Information Technology |
Backup |
Ensure full backup of all District computer records and data on a daily basis |
90% |
100% |
100% |
* Actual performance through December 2004
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