PERFORMANCE MEASURES SUMMARY

General Manager’s Office

Program Category	Performance Measure	Measurement Intent	FY 2003-04 Performance	FY 2004-05 Performance *	FY 2005-06 Target
General and Administrative	Citizen/Customer Written Inquiry Response Time	Service level target: Citizen/customer letters and other inquiries requiring District response acknowledged in writing within 48 hours; and full response provided normally within two weeks	N/A	N/A	100%
General and Administrative	Board and Committee Meeting Minutes Completion	Service level target: Draft minutes of regular Board and Committees meetings submitted with next regular meeting packet	N/A	N/A	Board 100% Comm. 80%
General and Administrative	Board Meeting Agenda Packet Delivery	Service level target: Deliver agenda packets to Directors by Wednesday preceding each regular Monday meeting; and not less than five days prior to special Board meetings	N/A	N/A	100%
Information Technology	Technical Support	Ensure effective support of computer hardware and software within four hours of requests during working hours	N/A	90%	100%
Information Technology	Security and High Availability	Maintain secure and reliable electronic environments at all times	N/A	100%	100%
Information Technology	Backup	Ensure full backup of all District computer records and data on a daily basis	90%	100%	100%

* Actual performance through December 2004