|
Program Category |
Performance Measure |
Measurement Intent |
FY 2009-10 Actual |
FY 2010-11 *Estimated |
FY 2011-12 Target |
|
General and Administrative |
Citizen/Customer Written Inquiry Response Time |
Service level target: Citizen/customer letters and other inquiries requiring District response acknowledged in writing within 4 work days and full response provided within 30 days |
87% in 4 work days 75% in 30 days |
28% in 4 work days 11% in 30 days |
100% in 4 work days 90% in 30 days |
|
General and Administrative |
Board and Committee Meeting Minutes Completion |
Service level target: Draft minutes of regular Board and Committees meetings submitted with next regular meeting packet |
Board 100% Committee 92% |
Board 100% Committee 94% |
Board 100% Committee 95% |
|
General and Administrative |
Board Meeting Agenda Packet Delivery |
Service level target: Deliver agenda packets to Directors by Wednesday preceding each regular Monday meeting; and not less than five days prior to special Board meetings |
18% Regular Meetings 50% Special Meetings |
75% Regular Meetings 0% Special Meetings |
100% |
* Actual performance through May 2011